Preparing For Your Telehealth Visit

Telehealth Video Visits Are Easy to Set Up

Telehealth video visits at Fred Hutchinson Cancer Center are easy to set up. Here are some resources and tips to help patients get ready for their video visit.

If technical problems occur before a visit, call the UW MyChart Help Desk for Telehealth Technical Support at 206.520.5151.

  • Computer, tablet, or smart phone with a microphone and camera. We recommend that you keep your device on its charger during the visit to ensure it has enough battery.
  • Internet or phone service. You will need a reliable Internet connection to have good audio and video quality. Test your internet connection before your visit by joining a Zoom test meeting on
  • The Zoom app. Make sure you have the Zoom app downloaded. Test access to your MyChart account or access the visit link from your appointment confirmation email.
  • A quiet, private place with good lighting. Headphones may help you hear the provider clearly and reduce background noise. Start your visit 15 minutes early to have time to get help if there are any technical problems.
  • Pen and paper. Before your appointment, write down any questions you want to ask and bring them to your appointment with you.

Tell your provider if you cannot see or hear them. If your video or audio does not work, the provider will call you to finish the visit on the phone. If you have technical problems before your visit, call UW MyChart Help Desk for Telehealth Technical Support at 206.520.5151.

What to Expect During Your Telehealth Visit

You will talk with your provider using audio and/or video. Just like an in-person visit they will give you their recommendations and let you know what to do next. 


Telemedicine visit resources in Simplified Chinese

电脑用户 远程医疗说明 (PDF)

智能手机和平板电脑 用户远程医疗说明 (PDF)

Instructional Videos from UW Medicine 

What is a telemedicine visit?

How to use a mobile device for a telemedicine visit.

How to use a computer for a telemedicine visit.