Patient Service Specialists Help During Your Care
At Fred Hutchinson Cancer Center, we know that cancer treatment involves much more than treating your cancer. Our patient services teams can help you manage the financial, insurance, medical records request and other needs from arrival and throughout your treatment period.
The following in-person services are located at our South Lake Union Clinic in Seattle. If you are seen at one of our other locations, your care team can help connect you with appropriate resources for your needs.
Insurance and Billing
Fred Hutch Patient Financial Services can help you manage the financial side of your cancer treatment. We have information on insurance, understanding your bills, and organizations that can help with the costs of cancer treatment.
Medical Records Request
To get a copy of your medical records for yourself or someone else, you will need to complete a Release of Information Authorization form.
MyChart
With Fred Hutch's patient portal, MyChart, you will be able to communicate with your care team, view your medical records and have access to other resources.
Telehealth Appointments
To help our patients and community stay home and stay safe, our telehealth program provides you with the same high-quality oncology care you receive in our clinics from the comfort of your home. Our nationally recognized cancer care is now available anywhere you are.
Interpreter Services
We know that you and your doctor need to be able to communicate. That’s why we offer access to qualified medical interpreters in over 100 languages, by phone, video or in-person at all Fred Hutch locations.
Transportation
To help you get around, we have a free shuttle between our South Lake Union clinic and UW Medical Center - Montlake as well as shuttles to Pete Gross House and Behnke Family House. Learn about other transportation options whether you need to get to and from the airport, or within Seattle.
Lodging
If you are coming to Seattle from out of town to receive care at Fred Hutch, we recommend that you arrange temporary lodging as soon as you know your arrival date. Learn more about lodging options through Fred Hutch.
Pharmacy
The pharmacy is located on the fifth floor of our South Lake Union clinic. We are open 365 days a year, including holidays.
Amenities
We offer extensive resources to help patients, families, and caregivers, such as free Wi-Fi, a bistro, gift shop and a resource center are available and easily accessible at our South Lake Union location.