Patient Satisfaction

We want you to feel cared for and listened to at every step of patient care when you come to Fred Hutch Cancer Center. 

Patient Satisfaction is a program within the Patient Experience department at Fred Hutch. It is designed to help us understand whether your personal needs and expectations were met during your clinic appointment or hospital stay and if you feel you have received high-quality, compassionate care.

We’re Listening

Your opinions matter, and everyone experiences their care differently. This means that two people can receive the same care but still have different levels of satisfaction. We want to know how you felt.

To give your feedback, you’ll receive a survey from us after a hospital stay and some of your clinic visits. Surveys are sent to the email address we have on file for you. If you do not have an email address, we’ll mail your survey to your home address.

Have a suggestion, compliment or concern?

Submit a Comment


Our team reviews every response to learn what we’re doing well and what we can do better. Thank you for sharing how you feel about the care you receive at Fred Hutch.

Learn More About Patient Experience

In addition to Patient Satisfaction, Patient Experience includes other programs that help us understand key aspects of your experience.

  • Patient Engagement: This program creates meaningful partnerships where patients and caregivers share their experiences and collaborate with clinical and research staff.
  • Patient Relations: This team is hear to listen to patients and caregivers whether it’s a suggestion, compliment or concern. Leave a comment.
  • Health Outcomes: This program works to identify and remove any obstacles to care so that every patient can access high-quality medical services they need.

Patient Satisfaction FAQ

Patient satisfaction focuses on how you feel about your experience, your perceptions of communication, respect, comfort and overall service. It’s about whether your expectations were met during your care experience.

Other measures, like clinical outcomes or safety indicators, look at the effectiveness and quality of the clinical care provided, such as infection rates, readmissions or adherence to best practices. Fred Hutch is committed to ensuring that you receive the best care possible in every way.

The Center for Medicare and Medicaid Services requires us to send a survey after each inpatient hospital stay. For outpatient visits, a survey will be sent to you via email after your first appointment with a provider in each clinic. You become eligible to receive another survey from that same clinic after 30-60 days. Thank you for taking the time to add your comments. We read every one.