Contact Us

Phone: 206.606.6500

Your health care team will send us a prescription before you arrive or you can drop it off at our window. Filling a prescription may involve a wait of 30 minutes on average. We take multiple checks along the way to ensure you receive the right medication and dosage.

Hours of Operation

We are open 365 days a year, including holidays.

Monday through Friday: 8 a.m. to 7 p.m.
Weekends and Holidays: 8:30 a.m. to 5 p.m.

The retail pharmacy is closed from 12 to 1 p.m. for lunch on weekends and holidays.


The pharmacy is located on the fifth floor of the South Lake Union Clinic Building 1.

Main entrance to clinic is located at:
1354 Aloha Street
Seattle, WA 98109

Pharmacy Services

  • Mail delivery is available within Washington state. Talk to pharmacy staff about mail delivery options. Controlled substances are excluded from mail delivery.
  • Prescriptions for caregivers
order prescriptions through my chart

Prescription Refills Available Through MyChart

You can request a refill directly through MyChart or by calling 206.606.6500.

Paying for Prescriptions

All prescriptions must be paid for at pick-up. Touchless payment option available. The pharmacy accepts cash, checks, Visa, Discover, American Express and MasterCard. Valid photo ID required to pick up controlled substances.

If you have an insurance card, you will be asked to present it at your first visit to the pharmacy or if there have been changes in your coverage. You may be asked for a co-payment, which varies based on your insurance plan.

To find out whether your insurance company contracts with Fred Hutchinson Cancer Center and what percentage of your medication will be covered, call your insurance company or contact a pharmacy billing coordinator at 206.606.4734.

Most Medicare Part D Prescription Plans contract with the Fred Hutch pharmacy. Some medications will be covered under Medicare Part B. If you have Medicare coverage, be aware of your “Coverage Gap” (Doughnut Hole). For more information, go to

Your insurance company may require that it authorize certain medications before covering them. In those cases, we will coordinate with your doctor and your insurance company. Preauthorization can take up to two business days to process.

If you have Medicaid/DSHS or a Medicaid Managed care plan you will not be able to pay for prescriptions out of pocket while an authorization is pending (refill too soon, not contracted with pharmacy, prior authorizations, overrides)

Additional Resources

Sign up or shop for a new plan on Washington HealthFinder. 

Go to Washington HealthFinder


Financial Assistance

Free medication or help paying for it may be available through the medication manufacturer or a charitable foundation. See our financial assistance resource list or contact a Fred Hutch pharmacy billing coordinator at 206.606.4055 for this type of assistance.

Patients without insurance or with limited coverage may qualify for financial assistance through Fred Hutch or public programs such as Medicaid. Patients who have Medicaid coverage should be aware if they are on a plan with a “Spend Down.” This will affect your pharmacy benefits. If you are unsure of your Medicaid status please schedule an appointment with a financial counselor, or contact one directly at 206.606.6226 or toll free at 1.800.304.1763, option 3.