Reaching patients where they live
Cancer centers such as Fred Hutch and MD Anderson treat the most difficult cases, provide the most complex therapies and pioneer new approaches through clinical trials for patients who have exhausted standard treatment options.
While it is a strength that sets them apart, it also creates a perception that they are the places patients go only when all else has failed.
“MD Anderson was always seen as a place to go for a second opinion if you have failed all standard therapies elsewhere and need a clinical trial, which may be similar to certain patient groups at Fred Hutch,” Fleming said.
Traffic and parking difficulties also influenced where people sought care.
“Some patients don’t want to travel to a busy downtown central location,” Fleming said. “That can be overwhelming to many patients. I personally have had patients who say, ‘I would rather not get care at MD Anderson if I have to drive into the central location because that adds to the stress of my cancer diagnosis and makes me more anxious.’ They were willing to accept potentially lower quality care and maybe even worse outcomes to alleviate that stress.”
That’s a familiar story in Seattle, as well. Fred Hutch has five community site clinics in the Puget Sound area with plans for further expansion, Purcell said.
“One year after I started at MD Anderson, we ventured out into smaller, ambulatory outpatient cancer centers that were located anywhere from 25 to 45 miles away from the central campus,” Fleming said.
In her first three years on the job, she was named medical director at one of the MD Anderson ambulatory cancer centers in Sugar Land, a suburb about 20 miles from downtown Houston.
“Not all cancer services can be delivered in a community setting, but a lot can," Fleming said. “We started small with clinical care and standard treatments, but then over time we were able to expand therapeutic clinical trials and radiation trials into community sites, which increased our reach with clinical trial enrollment and the diversity of the patient population we serve.”
Her primary focus will be on improving the efficiency and quality of care delivered at the main South Lake Union clinic, but she is eager to help with Fred Hutch’s expansion efforts.
“That's definitely something I'm very interested in here as well, because I think there's a tremendous opportunity to expand the high-quality Fred Hutch cancer care and research breakthroughs into different geographic regions throughout the state and even geographically in the surrounding states we serve here in the Pacific Northwest,” Fleming said.
Word of mouth was key to MD Anderson’s success in the community, Fleming said.
“Once one patient has a good experience, they talk to their friends and family members and the referring physician who actually sent them,” she said. “Over time, we really built something that was very patient-centered and continues to be successful today.”
A mentor’s advice: “You’ve got to know when to turn it on and turn it off”
Mentors have been important to Fleming throughout her career, and she provides many kinds of mentoring depending on the situation and need.
In 2020 and 2024 she received an Excellence in Teaching award from the Association of Professors of Gynecology and Obstetrics.
But some of the most important mentoring she has given and received involved figuring out how to be a mom and an oncologist at the same time.
Her advice: it’s OK for two working parents to ask for help, which will look different depending on shifting needs as children become more self-sufficient.
“In the early childhood years, getting help from family, utilizing a nanny or daycare service was critical for us, however, as our kids have gotten older, we see that our needs have changed and we no longer require as much assistance at home,” she said.
Fleming, her husband, Matt, and their three children moved to the Seattle area during the first week of August. They enrolled their 6-year-old in elementary school and their older children, ages 11 and 13, into middle school.
Getting them settled into new schools with new peer groups, sports and activities has kept her family busy.
She still remembers the advice she received from a mentor and physician-mom at MD Anderson about how to balance professional and home life.
It’s hard to do both equally well all the time.
Sometimes work will require more focus and energy and sometimes home will, making it less like maintaining a balance and more like flipping a switch.
“Her piece of advice to me always rings true to even today: You’ve got to know when to turn it on and turn it off,” Fleming said.
When things are going smoothly at home, you can turn it on at work and pour all your energy into writing that grant or publishing that paper.
“In academic medicine, everyone wants to get the New England Journal paper, and to be on podiums and to be well known for their work,” Fleming said. “But then a child’s or family need is going to come up and they really need you. You’ve got to know when to turn off the academic focus and turn it back on at home.”
From beginning to end
When it comes to a patient’s needs, Fleming relies on building strong relationships with everyone involved, including family, caregivers and other supporters.
“I’m a gynecologic oncologist,” Fleming said. “It’s a unique specialty because we are both a surgical and a medical oncologist all in one. For patients with gynecologic cancers, we see and treat them from the beginning and throughout the continuum of care.”
She wants patients to feel like she’s heard their concerns, answered their questions and explained clearly what’s happening to their bodies and what will happen next.
“What's very important to me is patients and caregivers need to have a deep understanding of their diagnosis and what the treatment options are,” Fleming said. “I never want a patient to leave my office saying I don't really know what I have and what the next step in the plan is.”
Fred Hutch will take its next steps with Fleming as the first deputy chief medical officer.