A NASA tool shows the road to nurse burnout is paved with good intentions
Another Fred Hutch nurse who presented at the ONS Congress, Jeanette Lawson, RN, also explored how helping patients too much can create unintended strain.
Lawson came to Fred Hutch in 2015 as a nursing assistant and then became a nurse in 2017, working closely with Shannon Dorcy.
“She was helping bring us up and kind of get us through the residency,” Lawson said.
Lawson worked on the floor for a few years, then as a nursing educator before becoming an infusion/CTU supervisor.
“We hear nurses saying we’re feeling burnt out, we’re feeling overwhelmed, we’re feeling like it’s getting busier,” Lawson said. “Feel, feel, feel, right? But we need you to be able to speak to the specifics. What is it that’s contributing to that?”
She and her co-worker, Kimberly Ito, BSN, RN, OCN, adapted a tool developed by NASA that asks employees to rate their experiences across six categories: mental demand, physical demand, time constraints, performance, effort and frustration.
“We’re really trying to break it apart to be able to speak to what are the things that are contributing to potential nurse burnout and what can we do to prevent that or to improve things so that it’s easier for nurses and it’s more digestible,” Lawson said.
The NASA ratings tool showed a preventable source of stress.
Patients sometimes arrive early, and nurses often try to squeeze them in ahead of schedule.
“We found that a lot of our nurses, with the best intentions, were wanting to get their patients in and get things done for them, get them in early,” Lawson said.
The expedited appointments might work if everything else runs smoothly. But sometimes other patients show up late because of traffic, or the pharmacy is running a little behind schedule, or the lab results aren’t coming back when expected.
As the day progresses, manageable patient loads become unmanageable.
“When those unanticipated delays were happening, it made their day way worse when it got stacked up to where their assignments were untenable,” Lawson said. “It was surprising to me just to see like how much they were actually compounding the issue by bringing them back early.”
She presented her analysis at the ONS Congress.
“Part of the magic of Fred Hutch is that we are so involved in research,” Lawson said. “I wasn't really sure what the nursing role or scope was for research, so being able and seeing that nurses were writing papers and nurses were starting studies was really exciting for me. This is me dipping my toe into that world a little bit.”
She said Fred Hutch offers a lot of support for nurses who want that kind of challenge.
“Not only do we have great mentors like Kathleen Shannon Dorcy, but we have leaders here who can kind of help you and forge your path forward,” Lawson said. “We do have a couple of people this year who have submitted some abstracts who are first timers that we help get them through.”
This is the second abstract she’s written for a scientific conference.
“Passion projects are what I like to call them,” Lawson said. “This is the stuff that fills your cup.”