Better access, better outcomes
A panel of patients and caregivers offered personal stories and insights illustrating the important ties between access and outcomes.
Lori Durham, of Bremerton, Washington, diagnosed and treated for both breast and ovarian cancers, said when she discovered she had cancer, she also learned she didn’t have insurance — at least not a policy that was accepted by all of her providers.
“There were people out there who wouldn’t take it,” she said. “There were some things I really had to fight for. I had to jump through a lot of extra hoops. But I knew what to do and how to jump through those hoops. There are so many people who don’t have a clue what to do. They get a ‘No,’ and that’s it.”
Leticia Chavez, of Sunnyside, who acted as caregiver during her mother’s breast cancer treatment and continues to care for her father, currently undergoing aplastic anemia treatment at Fred Hutch, spoke of the immense need for education around cancer and cancer prevention.
“People hear the word cancer, and they think they’re going to die,” she said. “They need to learn that that was many years ago and now, there are ways to treat it. There is still such a stigma around it that people won’t get screened until it’s too late. That needs to change.”
Debbie Ceballos, a breast cancer survivor from Spokane, said she was faced with provider shortages — and attitude — when she sought care following her diagnosis.
“It took me a month to get into to see my provider after a mammogram found cancer,” she said. “I was flabbergasted at that wait, especially not knowing if it was aggressive or not. Then when I finally got in, I was chastised for the first hour because I was obese. I didn’t hear anything about my cancer until the end of the appointment. My daughter, who is an RN, was on the phone listening. Afterward, she said ‘Go somewhere else.’ These are just some of the mountains and valleys I went through.”
Her message to other people experiencing dismissive or insufficient care?
“You can always get another opinion,” she said, praising the care she received at Fred Hutch, which included patient navigation and something even more important: kindness, compassion and hope. “I wouldn’t be here if I hadn’t.”