Two-Step Verification Required for All MyChart Accounts
Starting May 18, 2025, two-step verification will be required for all MyChart accounts. Set up two-step verification today.
MyChart Patient Portal
If you need help enrolling in MyChart or have questions, please contact us.
- Phone: 1.855.520.5151
- Monday – Friday, 8 a.m. – 6:30 p.m. PT, excluding holidays
- MyChart Quick Start Guide (PDF)
ON THIS PAGE
MyChart Mobile App | Two-Step Verification | About MyChart | MyChart Billing | Paperless Statements | eCheck-in
MyChart Two-Step Verification
Two-step verification in MyChart is an extra layer of security used to verify the identity of the person accessing the account. MyChart requires two-step verification for all users. If you have not set up two-step verification, you will be prompted to set it up the next time you log in.
Two-step verification for your MyChart account will require you to login with your username and password and then enter a single-use code that will be sent to you via email or text message, depending on the communication preferences you have selected in your account.
Each time you log in to your MyChart account, you will be prompted to select email or text as the method of delivery for a login code. You will receive a single-use six-digit code that must be used to complete the login.
- Access medical records
- Complete eCheck-in
- Message your care team
- Pay bills online
- Request an appointment
- Request prescription refills
- View appointments
- View test results
- Opt in/out of SMS text messages for appointment reminders and confirmations, and billing reminders
- Schedule a mammogram
- See FAQ section below for instructions
- Mammogram self-scheduling is only for those with a UW Medicine or Fred Hutch MyChart account
Get Test Results
Most test results are displayed in MyChart as soon as they are available. While our clinicians check results often, you are likely to see new results before your provider has seen them.
Some imaging results, including X-ray, MRI and CT scans, may also be accessible in your MyChart account.
Your provider's office will contact you if the results require a change in your care. Unless you have urgent concerns, please wait a few days before contacting your provider's office about results. For more information, read Test Results, Open Notes and the Cures Act.
Communicate With Your Care Team
MyChart will provide you with a secure platform to communicate with your provider.
For non-urgent messages only. To report symptoms or if you have in-depth questions about your care, please call your care team.
Access Your Medical Records
MyChart will provide you with a secure platform to access your medical records. All of your personal health information is private. Creating a MyChart account is free for all patients. While there is no charge for most MyChart messages, replies that require medical expertise and more than 5 minutes of your provider’s time may be billed. You can also use MyChart to manage vital aspects of your care.
You can choose to receive SMS text messages related to your care at Fred Hutch, including appointment reminders, confirmations and cancellations, and billing notifications.
To opt in or out of text messaging:
- Log in to your MyChart account
- Click Main Menu and then choose Communication Preferences and update your personal settings
Text START to 85893 to opt in to receiving text messages. Text STOP to 85893 to out of receiving text messages. Text messages from Fred Hutch will be sent from "85893." You may opt in or out at any time. View the Fred Hutch Terms and Conditions for further information.
All patients of Fred Hutch and UW Medicine clinics who are over the age of 18, and teens age 13-17 with certain limitations.
MyChart Teen Accounts
Teens aged 13-17 can sign up for a MyChart teen account and their parents or guardians can sign up for proxy access to view their teen's health record. Due to Washington state privacy laws, both teens and their proxies will have a limited view of teens' health records.
Teens and their proxies can:
- Send confidential messages to their care team, including medication refill requests
- Request, schedule and cancel appointments
- View upcoming appointments, check in online and complete questionnaires
- Join video visits
- View immunizations
Access by teens and their proxies excludes:
- Test results
- Medications
- Visit summaries and provider notes
- Medical, surgical and social history
View All Teen and Proxy Account Features
Teens and their guardians can fill out a Medical Record Request to get access to their full health record via phone, email or regular mail.
MyChart Proxy Access
MyChart proxy access enables a parent, legal guardian or other caregiver to access a patient’s health record. Adults may also grant access to another adult.
Different types of proxy access are available depending on the patient’s age and circumstances.
Children Aged 0-12
Parents and legal guardians with proxy access to children ages 0 through 12 will have full access to their child’s record.
This will automatically transition to limited proxy access when the child turns 13 years old.
Teens Aged 13-17
Due to laws for patient privacy, parents and legal guardians with proxy access to teen patients aged 13-17 will have limited access to their teen's record.
Proxy access will be automatically terminated when the teen turns 18 years old.
For teen patients with severe cognitive impairment, please discuss the possibility of full proxy access with your primary care provider at a clinic visit.
You are able to link your existing MyChart account with your Fred Hutch MyChart account so that you are able to access each account with the same user ID and password.
At this time, MyChart is only available in English.
Most test results are displayed in MyChart as soon as they are available. While our clinicians check results often, you are likely to see new results before your provider has seen them.
Some imaging results, including X-ray, MRI and CT scans, may also be accessible in your MyChart account.
Your provider's office will contact you if the results require a change in your care. Unless you have urgent concerns, please wait a few days before contacting your provider's office about results.
It is important to have your health care End-of-Life documents available to your healthcare team. These records include:
- POLST (Physician Orders for Life Sustaining Treatment)
- Power of Attorney for Health Care
- Living Will
- Advance Directives
As a new patient at Fred Hutch Cancer Center, you will receive a Supportive Care Questionnaire through MyChart. Follow the steps below to locate and fill this out.
Finding the Supportive Care Questionnaire (SCQ) (PDF)
Follow the steps in the PDF below to locate the Social Determinants of Health Screening Questionnaire in MyChart.
Finding the Social Determinants of Health Screening Questionnaire in MyChart (PDF)
Feedback on the UW Medicine/Fred Hutch MyChart patient portal can be provided by filling out our survey.
The survey is anonymous and will take about 3 - 5 minutes to complete. There will not be replies to individual submissions.
MyChart Message Billing
MyChart is an easy and convenient way to stay in touch with your care team. MyChart is also another way to seek medical advice, rather than coming in for an appointment.
To account for the medical advice and expertise provided through MyChart, UW Medicine bills for some medical advice responses that provide care or consultation that otherwise would have been done through a clinic or telemedicine appointment. These medical advice messages enable you to receive care via MyChart without making an appointment for every care need. This applies to patients at Fred Hutch as well.
MyChart Billing Frequently Asked Questions
While most MyChart messages are free, replies that require medical expertise and more than five minutes of your provider’s time are billed, as we do for other medical services. If a MyChart message is billable, we will first bill your insurance provider, as we do for all other medical services.
You and/or your insurance are not billed for the following types of MyChart messages:
- Scheduling an appointment
- Requesting a prescription refill
- Questions that lead to an appointment
- Questions related to a visit you had in the last seven days
- Questions about billing
- Messages that take less than five minutes of your provider’s time to answer
- Messages initiated by your health care team
While most MyChart messages are not charged, replies that require medical expertise and more than five minutes of your provider’s time are billed, as we do for other medical services. Types of messages that are billed include:
- Requests for new medications
- Questions about new symptoms or problems
- Questions about news or journal articles
- Changes to a chronic condition
- Requests to fill out medical forms
- Requests for new referrals
If a MyChart message is billable, we will first bill your insurance provider, as we do for other medical services. These messages can be viewed as a kind of virtual consultation, like an in-person appointment. If a MyChart message incurs a charge, it will be billed as we do for other medical services.
Anticipated costs vary based on insurance coverage:
| Insurance Plan | Out-of-pocket cost of a medical advice message |
| Medicare | $14-$52 |
| Medicaid | $7-$28 |
| Private Insurance | Most private insurance carriers cover this at little to no cost to patients. If covered, copays, co-insurance, and/or deductibles may apply. |
| No Insurance or Not Covered by Insurance | $33-$104 |
Note: Costs are subject to change periodically. Financial assistance applies to MyChart medical advice message charges.
Depending on your insurer, the costs may be covered at 100% or you may receive a bill which may represent a copay, coinsurance and/or deductible. Contact your insurer to learn your out-of-pocket cost for a medical advice message. If the insurer asks for a “CPT code,” the codes typically used are 99421, 99422 and 99423.
If you do not have insurance or the service is not covered by insurance, you will receive a bill which may include a 30% discount if eligible.
Financial assistance (based on gross income of 0-300% of the Federal Poverty Level) provides full coverage of out-of-pocket costs for professional fees such as MyChart medical advice messages.
If you need help paying your bill, whether you have insurance or not, you may qualify for financial assistance. For more information about financial assistance or to receive a cost estimate, visit UW Medicine Billing and Insurance or contact Patient Accounts & Support Services by calling 206.520.0400 or 1.855.520.0400. Fred Hutch Cancer Center patients may call 206.606.6226 (option 1) or submit questions via MyChart.
As with any appointment or medical service, costs can vary depending on the amount and level of expertise required to ensure the best possible treatment and patient outcome, as well as each patient’s insurance coverage.
Yes. Financial assistance applies to professional fees, including medical advice MyChart messages. Your gross income must fall within 0-300% of the Federal Poverty Level for financial assistance to apply to full coverage of out-of-pocket costs. If you have questions about your specific situation, you can request more information by calling 206.744.3084 or visiting UW Medicine Financial Assistance.
UW Medicine provides financial assistance for eligible patients based on gross family income. More information and the financial assistance application is available at UW Medicine Financial Assistance.
No. Patients will only be billed for medical advice messages that they initiate. If your clinician sends you a message asking for information or giving you an update on a topic you didn’t start, you won’t be billed.
Requests for referrals to support services (e.g., physical therapy, nutrition services, etc.) that are related to an existing treatment plan, such as ongoing cancer treatment are not considered “new” referral requests, generally take less than five minutes of a clinician’s time and would not be billed.
Yes, this includes all patients using MyChart, including those receiving care at Fred Hutch. Fred Hutch patients who have questions may call 206.606.6226 (option 1) or submit questions via MyChart.
Paperless Statements
UW Medicine and Fred Hutch Cancer Center do not mail paper account statements, unless you opt out of receiving paperless statements or do not have a MyChart account.
- You will receive notifications via your preferred communication methods when you have a new statement.
- You can pay your bill securely through MyChart, by phone or by mailing a check.
Why paperless statements?
Paperless statements give you a convenient and secure way to see your account balance through MyChart. Paperless statements are also eco-friendly by replacing the monthly statements you receive in the mail.
What if I don’t have a MyChart account?
If you don’t have a MyChart account, you will receive paper statements in the mail.
If you don’t have a MyChart account, you can sign up for one.
What if I would like to receive paper statements?
If you prefer paper statements, you can opt out of paperless statements. For more information on opting in and out of paperless statements, visit our instructions page.
Paperless Statements Frequently Asked Questions
If you do not have an active MyChart account, you will continue to receive paper statements. If you would like to sign up, visit MyChart and then choose Sign Up Now.
If you have not viewed your first two statements in MyChart, a paper statement will be mailed to you.
It may be because you do not have notifications turned on. Please check your notifications settings by logging into MyChart and navigating to your Communication Preferences or calling the UW Medicine Patient Accounts and Support Services team at 206.520.0400 or 855.520.0400.
eCheck-in
eCheck-in makes it easy to verify and update information prior to an appointment. Patients can use eCheck-in to update their demographic information, insurance, pay any copays, confirm their appointment and complete any pre-appointment questionnaires.
Please note, even if patients use eCheck-in, they must still notify the front desk upon arrival for their appointment(s).
- eCheck-in can be completed in the patient’s MyChart account. A MyChart account is not required to use eCheck-in.
- Patients who do not have a MyChart account can ask staff to opt them in to eCheck-in during their next clinic visit.
- Reminders to complete eCheck-in are sent via email, text message or push notification, based on the patient’s communication preferences in Epic.
eCheck-in is optional, and patients can always complete registration paperwork in person at their appointment.