We’ve compiled answers to some of our most frequently asked questions about working with us, including information about billing, core services and instruments, and iLab (our tool for billing and requesting services).
You should contact the shared resource that is offering the service to find out the costs. Once the core director is familiar with your needs and project, they will quote you a price. (In some instances, a core may charge hourly fees for instrument use). Shared Resources administration can also provide you with pricing for specific services.
There are three pricing tiers for service requests and equipment usage. The rates are determined by the user's relationship with Fred Hutch:
If you are an external customer, use our external customer account set-up form to provide your billing address information to the shared resource to generate an external customer ID number. The core then contacts the Shared Resources billing team to set up the customer account. This is a one-time setup procedure; external customers can re-use the same account number for future billings.
We accept Visa, MasterCard, Amex, and Discover credit card payments from external customers or internal customers using external funding. To pay your invoice by credit card, please contact the Shared Resources billing team.
External customers must have a customer ID number. To set up a customer ID number, provide your billing address information via our external customer set-up form. You can re-use your account number for future billings and multiple purchase orders.
Yes, core directors are happy to discuss your project and the use of their services for your research. If there is a technique you need but do not see listed on a core’s site, ask its director.
iLab is integrated with Fred Hutch's PeopleSoft finance management system and active directory, but you must register for an iLab account to order services in these cores.
Upon successful authentication, iLab will prompt you to select your principal investigator/lab from the pull-down list and to provide your phone number. Please also provide your research coordinator's phone number instead of your PI’s.
Submit the completed registration form. The system will notify your research coordinator of your lab membership request.
Both internal and external users can request core services through iLab after registering an account with the site. Review these instructions:
After registering an account with iLab, both internal and external users can reserve core equipment. Review these instructions:
Your reservation is visible on your iLab homepage.
To delete your reservation, click the red X.
To edit your reservation, select the equipment, which will open the calendar with your scheduled time. Select the yellow notebook icon.